Failure to provide, at least, a 24-hour notice for cancellation of an appointment will result in a charge of half the amount of the service. Failure to provide any notice will result in a charge in full amount of the service. Payment will be required before receiving any future services.
We do not issue refunds on salon services. However, should you have any questions or concerns about the service you have received in the salon, please notify us within three days of your service. If you are not satisfied with the work performed, we ask that you return to the salon so that we can evaluate any challenges. At that time, we will make every effort to correct any concerns to your satisfaction by rescheduling you with the artist who performed the initial service. Adjustments are made available to you at no cost, only within the two weeks of the initial service. If a different service is requested then previously discussed, it will be scheduled and charged as a new service.
Unused/unopened retail products can be refunded within 7 days of purchase. We offer an exchange or product credit on open products, at least 3/4th full, for up to 30 days after purchase.
All brush sales are final.