Question 1

What is a specialized/departmentalized salon?

Accepted Answer

Salon specialization is the practice of creating special teams around cutting and coloring in an effort to allow each artist to specialize in their respective area. Specialization isn't anything new. Typically you'll find specialized salons in top tier operations that are obsessed with customer service, whose focus is on excellence, and are incredibly team-oriented. CRAFT is a specialized salon.

Question 2

Does everyone specialize in only one area of services?

Accepted Answer

No. We have some artist that specialize in cutting or color, and we have other artists that are dualist. They do both! You can choose to see one artist or multiple. We love working as a team to meet your needs.

Question 3

What does it mean to be a gender-neutral salon?"

Accepted Answer

It means we welcome and accept ALL people regardless of how they identify.

In doing so, we price our services based on time, technique, and skill...not gender. As long as we have the time with you, we can deliver what you need -- whether it's a color touch up or a transformation. Every look is handcrafted to fit the individual wearing it.

Hair has NO gender, why should we change that?

Question 4

Which haircut service best suits me?

Accepted Answer

If you are a new guest visiting the salon, or it's your first haircut at CRAFT Salon, your haircut service will be scheduled as a First-Time Signature Haircut. This allows us adequate time to introduce ourselves, assess your hair through a thorough consultation, and time to perform the service to perfection. During this time, our stylists will go over future maintenance and timing to ensure you are set up with the necessary haircut appointment for your next visit.

If you are an existing guest wanting to maintain your cut without major changes, we schedule it as a Maintenance Haircut.

Making a big chop? Or changing your current look to something different? Maybe you have a lot of hair and have not gotten your hair cut in quite sometime...then the Redesign Haircut is perfect for you!

Question 5

How do I schedule my first appointment at CRAFT?

Accepted Answer

If you are a new guest, we recommend a consultation to evaluate your hair needs, the right hair artist to meet your goals, and to set expectations. To get started, simply, click "Request An Appointment".
An existing guest but switching to a new artist? Go ahead and text us to receive a new consultation.
You can also schedule online through Boulevard or give us a call, and our Guest Service Team can assist you.

Question 6

How should I prepare for my color appointment?

Accepted Answer

Coming in with dirty hair is an old myth we'd like to get rid of. CLEAN hair is always best! This ensures a better color application.

Your hair does not need to be styled but we prefer clean and dry hair.

Question 7

Can I bring inspirations photos of hair color, cuts, or styles?

Accepted Answer

Yes, this is very helpful. While we may guide you in a different direction based on your bone structure, undertones, and hair health, we love to see your vision for your locks.

We conduct thorough consultations before the start of every service. Full transparency.

Question 8

Where do I park?

Accepted Answer

We have our own private parking lot directly in front of the salon. There is also street parking along Underwood Ave, as well as 50th St.

Question 9

What method of payment do you accept?

Accepted Answer

Tap (Apple/Google Pay), cash, and all major credit/debit cards.

Question 10

How does the gratuity process work?

Accepted Answer

Gratuity is never expected, and always appreciated.

If you choose to add gratuity, it can be by cash or on a debit/credit card.

Gratuity is divided based on service price of each artist, unless otherwise specified by you.

Question 11

What happens if I am late to my appointment?

Accepted Answer

We will try our best to accommodate you when you arrive, but may have to modify the service you are receiving. However, you will still be charged for the time your originally had booked. You can let your artist know by calling us at (402) 505-6633. You can also text us via your confirmation text message.

Question 12

What is your cancellation policy?

Accepted Answer

Cancellation Policy: Failure to provide, at least, a 48-hour notice for cancellation of an appointment will result in a charge of half the amount of the service. Payment will be charged to card on file or required before receiving any future services.

If you are running more than 15 minutes, we kindly ask for a courtesy call and we will do our best to accommodate the time we have left together. Otherwise, we may need to reschedule. In which case the cancellation policy goes into effect.

Question 13

Are kids and pets allowed in the salon?

Accepted Answer

No. We love kids & animals, but for their safety and the relaxation of our crew & clients, children under the age of 18 and animals are not permitted in the salon. Children are allowed when receiving a service only.

As masters of our craft behind the chair, we use professional tools and chemicals that can be dangerous to small children if left unattended. In accordance with the Nebraska Department of Health, animals (with the exception of trained service dogs) are not permitted in the salon.

We want to offer a relaxing atmosphere for our guests and respect their time while with us.

Question 14

Do you offer services to children?

Accepted Answer

Of course! Unfortunately, we do not offer "kids" pricing on our services. We believe it takes the same amount of time, knowledge, and effort to perform every service, regardless of who sits in our chair.

All of our services are priced based on length, time, and skill required to produce quality work.

FAQS